Shipping Policy

Thank you for visiting and shopping at Ash & Maison. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Standard Shipping charges for your order will be calculated and displayed at checkout at the following rates:

Flat rate Australia wide: $9.95

Free Shipping for purchases over $150.00


Shipment to P.O. boxes or addresses

Ash & Maison ships to addresses within Australia, excluding PO boxes.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Ash & Maison is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Unsuccessful Deliveries

A cost may be incurred by the customer if the delivery of the item is not successful.

International Shipping Policy

We currently do not ship outside the Australia.